We focus on Full Time Assistants, but do offer other options.

Why Full Time? 

• Long‑term wins. Deep, stable relationships beat short stints every time. A VA who’s 100 % yours can grow with your business.
• Living wage + benefits. In the Philippines, full‑time roles let us pay a real living wage and cover benefits.
• No split focus. Part‑timers juggle second (or third) jobs. When another client grabs their hours, you’re stuck starting over.
• We promise you already have 40 hours of work. Routine tasks plus the backlog you’ve parked “for later” easily fill a week when someone else handles them.
• Bigger ROI. Consistency lets you invest in training, hand off higher‑value projects, and see multi‑layered returns.

Although our company is based in Massachusetts, all of our virtual assistants are based in the Philippines, where we’ve found some of the most loyal, hardworking, and highly educated professionals anywhere.

They speak fluent American English, bring strong professional skills (often with degrees), and work with integrity. Finding consistent, committed talent at an affordable price in the U.S. is tough. That’s why we look globally-to find the right kind of skill, and commitment to support your business long-term.

A virtual assistant can help you stop drowning in tasks and start focusing on what actually grows your business.

Here’s a few of the many things they can do:

• Handle your inbox and calendar so you’re not buried in admin work
• Take over repetitive tasks like scheduling, follow-ups, and data entry
• Support your clients and team with consistent communication and organization
• Tackle that “someday list” you never have time for, like creating systems, updating your CRM, or launching that project you keep putting off
• Give you back mental space so you can think strategically instead of reacting all day

A good VA doesn’t just take tasks off your plate, they become a partner in your success.

There are no Contracts when you work with HSVA,  but we do ask you to sign terms and conditions. 
It’s not legalese-it just outlines expectations on all sides, so everyone’s clear.
It protects you, protects your assistant, protects us, and it gives transparent answers if something ever needs to be clarified.

Here’s how we approach it:

• You are not bound to a commitment, but we ask you to commit for 3 months. We don’t force you to stay, but real success takes time to nurture. 
• If something changes, like your budget shifts or you bring on someone else in-house, we just ask for two weeks’ notice so we can try to reassign your VA to another client.
  
• If it’s not a good fit? We’ll rematch you and retrain the new VA at no extra cost. We’re always committed to your success.

  At the end of the day, we work to build trust.

Technically, they work for Home Service VA. We handle their payroll, benefits, training, and support.
But day-to-day, with our full time Support plan, your assistant work only for you, full-time.

• You’re their only client. They’re fully dedicated to your business and your success.
• We handle the backend. We pay, coach, and support them so you don’t have to.

We’re not task-based, we’re relationship-based. 

You’ll build a long-term partnership with someone who learns to truly understands you and your business.

There are two parts to our process:

1. The Consultation and Setup Fee: $1,975
   This one-time fee covers everything we do to set your VA and you up for success:
   • Brain-mapping session to pull key processes, communication preferences, and priorities out of your head
   • We add missing processes to your office and give you an organized systems list.
   • Custom recruiting to match you with the right assistant for your personality, needs, and work style
   • Included Pre training for your assistant, and the First-week onboarding + training of your specific processes will managed and supported by our full time professional trainer, taking a lot of stress off your shoulders!  
   • Access to our full training library + monthly VA skill-building sessions
2. Ongoing weekly cost: $16/hour
   That’s $640/week for a full-time (40-hour) virtual assistant.

   What’s included in that rate:

   • Full-time, dedicated VA working only for you
   • All benefits, bonuses, and paid time off is already included
   • Ongoing support from our team + performance check-ins
   • No surprise fees. Ever.

We charge $16/hour, and from that, our virtual assistants earn between $7–9/hour total compensation, well above the average in the Philippines. The rest covers our full support team (trainers, client success, operations, recruiters) who ensure both you and your VA succeed.

Here’s what our VAs receive:

 Pay

• Starting rate: $6/hour base pay
• Plus benefits: Adds up to $8–9/hour total 
• This is a living wage in the Philippines-not “coffee money” like in the U.S.

 Benefits

• 13th-month bonus (An extra full month’s salary each year-standard and respected in the Philippines)
• Paid holidays (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Good Friday)
• PTO & holiday accrual after 90 days
• Health insurance offered after 90 days
• Weekly training & mentorship, including:
  • A full-time trainer on staff
    Live classes twice a month
  • Guest speakers, workshops, and access to a growing library of resources

 A few more things to know:

• If your VA takes a paid holiday, you still pay the regular hourly rate. It’s all been added into the weekly fee.
• If they call out sick and don’t have earned PTO, you don’t pay.
• Our support system is designed to help them grow-so they can help you grow.

We believe in treating this like a real job-because it is.
When we pay people well and treat them like professionals, you get professional results.

We take this question very seriously.

Here's how we protect your information while still giving you and your VA the access you need to work efficiently:

1. You stay in control.
   

   Your virtual assistant works inside your systems, not ours. 

   That means:

   • You decide what they have access to.

   They don’t store your data, we don’t either.
   
   

2. Use password management tools.
   

   We require clients to use software like LastPass or NordPass:

   • You grant access without sharing actual passwords.

   You can revoke access instantly with one click; no need to change all your credentials if things change.
   
   

3. We train everyone on best practices.
   

   We guide you through safe setup, and we train your VA on how to handle sensitive data responsibly.
   Bonus: You’ll also get access to our privacy and onboarding checklist.

4. Trust is earned, but we speed that up.
   

   We’ve built systems that help you establish trust fast, without putting your business at risk. With good tools + clear boundaries, you’ll feel confident from day one.

   Important: If you don’t follow the security steps we give you (like using password managers), any guarantees we offer are void. But if you do, we’ve got your back.

It’s a fair question, and one I used to ask myself.

But here’s the truth: trust isn’t about location. It’s about systems, support, and intent. Trust is earned over time.

Think about it:

• Being physically near someone doesn’t guarantee trustworthiness; it just gives the illusion of control.
• Many on site employees have stolen from businesses in the U.S. Location is not the issue.
• Filipinos want a great life! They want to earn well so they can support their families, and create a life that is meaningful. Virtual positions are coveted in the Philippines, because it allows people to avoid hours of traffic getting to work, and allows them to spend time with their families and children during the day.

We build real trust by doing things differently:

We vet carefully.

Our recruitment process is rigorous. We run background checks, conduct multiple interviews, test skills, and assess behavior and values. If they make it through, we already believe they’re worth your trust.

We set things up right.

We teach you how to build trust quickly, using systems designed to protect your business while giving your VA the tools they need to succeed.

We support both sides.

You’re not just trusting a random freelancer. You’re backed by a full agency that:

• Supports your VA with training and mentorship
• Coaches you on delegation and communication
• Stays involved behind the scenes to ensure it works

You’ll feel it quickly.

Most of our clients tell us they feel trust and relief within the first week. Because when you’ve been doing everything yourself for too long, having the right person step in feels like oxygen.

Trust isn't blind; it’s built. And we’ve built our whole agency around helping you do that fast, safely.

We’ve made this simple, especially if your brain works fast and hates writing SOPs.

Step 1: We map your brain

You’ll do a brain dump session with us (talking, not typing). 

We extract:

• What you do daily
• What you should be doing but procrastinate or forget to do
• How you do what you do
• What’s stuck on your “someday” list

From there, we turn that chaos into a clear task list and plan.

Step 2: You talk, they learn

You send over Loom videos, screen recordings, or voice memos.
Your VA watches, then creates simple process sheets from what they learned.
You review them and say, “Yes, this is right” or “Nope, fix this.

Step 3: They practice with real tasks

• They start taking small tasks off your plate right away.
• You give feedback as they go (we help coach both sides).
• Over time, they build confidence and speed, and you stop thinking about it.

Step 4: We refine + support

• Our trainer reviews their progress
  You get help adjusting or optimizing task handoff
• We can step in anytime to tweak processes or retrain if needed

You don’t have to build a training program or write out every step. We hold your hand through the process, and we take responsibility for the training with your assistant.

We don’t just toss your VA a to-do list and hope for the best. 

We’ve built a unique training system designed for real-world business owners (like you) who don’t have time to write SOPs or manage hand-holding.

Here’s how we train them, and why it works:

Brain-Based Training (Made for Visionaries)

• I created our system as someone with ADHD and dyslexia, so I get how hard it is to teach others when your brain moves fast.
• You’ll talk it out, and your VA will turn your voice notes, videos, or messy ideas into simple, digestible process sheets.
• Your VA will watch your videos, then create bullet-point summaries to confirm understanding. You’ll give fast feedback.
  
  

 Professional Guidance

• We have a full-time trainer on staff-this isn’t your job.
• VAs also attend bi-weekly classes, hosted by us or expert guests.
• We teach how to communicate with you-based on your preferences (voice memo? bullet points? emoji-free emails? We ask first).
  
  

 Software & Tool Mastery

• We don’t want you teaching your CRM or tools.
• Your VA will research the software, watch official tutorials, and create custom how-to docs-so they can own it, without relying on you for the answers that you may or may not have.

Built to Catch Red Flags Early

• Our system quickly reveals if someone gets you, or if communication styles don’t match.
• If that happens, we’ll rematch and retrain without extra cost.
  
  

No Script Readers, No Copy-Paste Culture

• We train VAs to listen, learn, and adapt; not to robotically repeat.
• For example: instead of handing them a script, we have them build one based on real calls, so it sounds human.

Many business owners think they just want a task doer. 
But what they really want is someone they trust, who can think, adapt, and take real ownership.

That’s what we train for.

Ongoing training is a core part of what we offer, for both you and your virtual assistant.

For Your VA:

• Monthly live training led by our professional training team or expert guests.
• Access to our training library (Past trainings, templates, guides)
• Personalized support from our full-time trainer if they get stuck or need to level up
• Ongoing skill-building in tools, communication, problem-solving, and leadership

They’re not left to “figure it out.” We grow them into the role with you.

For You:

• Coaching on how to delegate, lead, and communicate clearly
• Guides and systems for onboarding, feedback, and expectation-setting
• Support from our team if something isn’t clicking. (we don’t ghost you once the VA starts)
• Custom tools and cheat sheets (like Slack setups, brain dump systems, and training prompts)

We know you didn’t start a business to become a manager or a trainer. 
That’s why we take that off your plate, while still keeping you in the driver's seat.

Your assistant is trained by our in-house team, using a system we built specifically for business owners who don’t have time to write SOPs or manage every detail.

Here’s how it works:

Week 1: We handle onboarding + training

• We train your VA on your business using info we gathered during your brain-dump + intake process.
• Our full-time trainer teaches them best practices for communication, accountability, and task management.
  
• They also learn how to work with someone like you-visionary, fast-paced, sometimes chaotic (we love that).

Software & Tools

• We don’t expect you to teach your CRM or scheduling system.
  
• Instead, your VA learns by watching official tutorials and building custom how-to sheets based on your workflow.

Ongoing

• Your VA joins our ongoing training program (live classes, recorded lessons, expert sessions).
  
• If you want them to level up in something specific, our trainer steps in and helps directly.
  
• You’re never alone in managing their performance…we’re right there with you.

We believe in grown-up work for grown-up humans…so no micromanaging, but also no guessing.

Instead, we use transparent accountability systems that make it easy to see what’s getting done without hovering.

Here’s how it works:

Daily End-of-Day Reports
Your VA sends a quick summary every day.

• It includes:
  What they worked on
  Links to completed tasks, files, or calendar
  Any roadblocks or updates
  
  

Live Availability & Status
Your VA stays online and reachable during agreed hours. You’ll see statuses like on a call, working on [task], or on break, so you’re never left wondering.

Optional Screen Monitoring (Short-Term Only)
In rare cases, like during onboarding or a reset period, we may use screenshot tools to help guide performance or rebuild trust. But we don’t rely on screen tracking long-term. Why?

• It slows down computers
• It creates a culture of fear, not trust
• It’s not how real collaboration works
  
  

Support from Our Team
Behind the scenes, we’re checking in with your VA, reviewing performance, and coaching as needed. You're never alone in managing them.

What we don’t do:

• We don’t babysit.
• We don’t ghost clients.
• We don’t assume everything’s fine; we create systems so you know it is.
  
  

Clear expectations + daily accountability = less micromanaging and more momentum.

We meet you where you’re at.

Whether you’re running a big team with systems in place or you’ve never hired anyone before.

Our recommendation? Use a tool like Slack.

It’s simple, searchable, and built for real-time teamwork. With Slack, you can:

• Send voice memos or video messages
• Share files and links
• Do live check-ins via video or call
• Organize communication in channels (e.g., “To-Do,” “Marketing,” or even “Mel’s Brain” for ideas and brain dumps)

It keeps everything in one place, and it keeps your inbox clean.

Whether you like bullet points, voice memos, or quick check-ins, we’ll customize the system to fit your style, and make sure your VA is on the same page.

We don’t track match success with a fancy algorithm or a rigid KPI, we track it by whether the relationship is working in real life.

Here’s how we measure it:

• Are you still working with your VA after a few months?
• Do you feel supported, understood, and less overwhelmed?
• Is your VA growing with your business, and not just completing tasks?

If the answer is yes, we consider that a successful match.
Now, even with high retention, we also know that sometimes it’s just not a good fit. 

That’s why our process is built to:

• Catch red flags early (before things get frustrating)
• Rematch and retrain if needed, at no extra cost
• Learn from each client experience to keep improving

We’ve worked with enough clients to know: it’s not just about skill. It’s about temperament, communication style, and trust. 
That’s what we aim to match, and why we stay in the loop long after your assistant starts.
We’re not perfect, but we’re intentional. And because we’ve supported hundreds of business owners (many with ADHD, visionary brains, and fast-paced companies).
We’ve built a process that works for real humans, not just resumes.

Let’s be real: sometimes the first match isn’t the right one. Not because the person isn’t smart or capable, but because communication styles, work pace, or expectations just don’t align. And we’d rather fix that fast than force it to work.

Here’s how we handle it:

• We actively encourage you to let us know as soon as something feels off, even if it’s just a gut feeling.
  We’ll dig in from both sides to figure out what’s really going on (is it communication? clarity? training?).
• If it’s not the right fit, we’ll rematch you, and quickly train the new VA to get them up to speed at no additional cost to you.

Our promise:

• We won’t guilt you into keeping someone who’s not working.
• We don’t treat misalignment as failure. We treat it as feedback.
• And we’ll keep working with you until you have the right person for you.

Sometimes a VA is amazing, but just not amazing for your brain. 
That’s why we say: this isn’t just about skills. It’s about synergy. And if it’s not there, we’ll fix it fast.

It depends on many factors.

Are you a person with no hiring experience? Are you great at hiring? Do you have more time than money, or more money and less time? How do you value your time? 

  In general, there are 3 choices: Hiring on your own, through a recruiter, or through an agency.

Let’s break it down.

Hiring on Your Own

Most people start by hiring through platforms like OnlineJobs.ph, Upwork, or Fiverr. These sites are full of eager applicants, and you can find someone for as little as $3/hour. That’s appealing, until you realize you're not going to be the only client they have. You are also now the recruiter, trainer, and manager.

You're responsible for writing the job description, sorting through applications, interviewing, hiring, onboarding, managing schedules, handling payments, and troubleshooting anything that goes wrong. If it works out, great. But if it doesn't, you're starting over from scratch. It can work, but it’s a time investment. And if you’re already maxed out, it’s probably not sustainable.

Hiring Through a Recruiter

Working with a recruiter is a step up. They’ll help you source and vet candidates and may even do interviews. You’ll usually pay a one-time fee, and in return, you get a shortlist of pre-screened applicants. The recruiter hands over the baton once the hire is made.

But here’s the thing: once they’ve made the match, you're on your own. Training, onboarding, and management? That’s your responsibility. If something goes sideways, the recruiter may not step back in. So yes, it’s less work than doing it all yourself, but not a true partnership.

Hiring Through an Agency (Like Us)

At Home Service VA, we go further.

You don’t just get matched with a VA, we walk you through the entire process. From understanding what to delegate, to creating a task-based training plan, to onboarding and communication strategies, we’ve built a system that’s designed to make sure your VA becomes a long-term partner in your business.

Our pricing is simple and transparent. You pay a one-time setup fee, and then a flat weekly rate that covers everything: your VA’s pay, their training, and ongoing support from our team. 

If the match isn’t working, we’ll make it right. No stress, no ghosting, no starting over alone.

• DIY = Cheapest upfront, most work and risk
• Recruiter = Less legwork, but no ongoing support
• Agency = Easiest, most guided path with long-term support

So it comes down to how you value your time:

How much is your time worth?
If you have less money, and a lot of time, DIY may be the right thing for you.
If you have more money, but less time, working with a recruiter may be best.
If you value your time and you know how much it’s worth- An agency is the best way to go!.